Pre-Orders Policy

Pre-Orders Policy

  1. Product Images and Reference: The product images displayed are for reference purposes and may differ from the final product. Some models are subjected to licensor approval, manufacturer might change the details without prior notice. 

  2. Stock and Release Date: Our stock is primarily imported. The official release date provided is not necessarily the date when we receive the items. Please note that additional shipping time might be required for the items to arrive.

  3. Shipping Policy for Pre-Ordered Items: Pre-ordered items will be shipped together with any items ordered alongside them once the pre-ordered items arrive. To receive available items earlier, please make a separate order.

  4. Refund and Cancellation Policy: Pre-ordered items are non-refundable. Any price changes by manufacturers between the pre-order and release date will not affect the agreed-upon price. 

  5. Manufacturer Delays: Mini Toy Sensei is not accountable for any delays in manufacturing or unexpected changes made by manufacturers. We will promptly notify customers in the event of any delay or unforeseen modifications.

  6. Allocation and Fulfillment: Pre-ordered items are allocated on a "first come, first served" basis. If the supplier provides fewer units than the number of pre-orders received, the available items will be distributed to the earliest pre-orders. Customers whose orders cannot be fulfilled due to limited supply or receipt of damaged items will receive a full refund.
  7. Refund for Unreleased Items: A full refund will be issued if the manufacturer fails to release the items (Subject to the manufacturer's official announcement).

  8. Email Notification and Order Adjustments: Customers will receive an email notification once pre-ordered items arrive. If you wish to purchase more items before the order dispatches, please contact us within 2 working days from the notification.

  9. Policy Updates: Mini Toy Sensei reserves the right to update this Policy as necessary to reflect changes in the pre-order process and policies. Any changes will be posted on this page.
  10. Customer Support: For any inquiries or concerns related to pre-orders, shipping, or policies, feel free to contact our customer support team.

 

*By purchasing, the customer agrees to our company policies.*

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